Shipping and Returns

 

Shipping

 

Gracious Goat ships products with the U.S. Postal Service.

Shipping charges will be added to the final order at checkout and are based on the total shippng weight (which includes packing material and shippingbox).

 

Shipping weight total:  up to 1 Lb

Shipping charge          $ 5.00

 

Shipping weight total:  1 Lb up to 3 Lbs

Shipping charge          $7.00

 

Order weight total:       3 Lbs 1 oz to 10 Lbs

Shipping charge:          $11.00

 

Order tweight total:     10 Lbs 1 oz up to 20 lbs

Shipping charge           $16.00

 

PORTLAND, OR AREA RESIDENTS: As a benefit of being local to Gracious Goat, email us at gracgoat@gmail to save on shipping and arrange a pick-up/ delivery.

 

Shipping Time

 

Kindly allow 2-3 business days for order processing. Once shipped, please plan on an additional 2 to 4 business days for First Class Mail, 3 to 7 business days for Standard Mail, and 1 to 3 business days for Priority Mail.

 

If you need your Gracious Goat goods sooner, please contact us immediately to make special arrangements. We will do our best to accommodate your needs.

 

Returns

 

Due to the nature of our products, we do not accept returns. If you are unsure about a particular lotion or cream, please contact us and we will include a sample with your next order.

 

If you are unhappy with your order or if you believe an error was made on our end, please contact us immediately and we will do our best to reasonably accommodate you.

All claims (wrong items shipped, price mistakes, damaged goods) must be made within 10 business days of receipt of goods, no exceptions. If it is determined that Gracious Goat has made an error, an exchange or store credit will be issued. No cash refunds will be issued. All exchanges and store credits must be approved, in advance, by Gracious Goat (503-489-8605).

 

 

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